How to Record a Proper Unboxing Video for Your MyBrandLook Order

When your watch arrives, there is one small step that protects you: recording an unboxing video. It takes about two minutes, and it is required for any return, refund or exchange claim. Here is why we ask for it and exactly how to do it.

Why we ask for it

Watches are valuable, small items, and online orders sometimes run into problems: a parcel damaged in transit, a wrong item in the box, or in rare cases a product swapped before a return. A continuous video recorded in front of the courier shows exactly what was delivered, so we can look into any genuine issue fairly and quickly. It protects you as much as it protects us.

Before the courier leaves

When the delivery person arrives, don’t open the parcel yet. Start recording on your phone first, and keep the courier person visible in the frame. Don’t stop the video until the unboxing is finished.

What the video should show

Begin with the sealed parcel from all sides, including the outer packaging and any tape or damage. Then show the shipping label clearly, so the order details are visible. Next, open the parcel slowly without cutting the recording, and show everything inside as you take it out. Finally, show the watch itself, front and back, along with any accessories that came in the package.

A few tips for a good video

Record in good light so details are easy to see. Hold the phone steady and don’t pause or stop in the middle. Keep the video in one single clip rather than several short ones. Save it on your phone until your order is fully settled, and keep the box and packaging as well.

If something is wrong

If the watch arrives damaged, or you received a different product from the one you ordered, message us on WhatsApp straight away at 8860383157. Send your order number along with the unboxing video, and we will help you resolve it.

What we can and can’t accept

Returns and exchanges are accepted only for genuine problems: damage, a wrong product, or a verified defect. We can’t accept returns because of personal preference or a change of mind. If you are unsure about a watch, ask us for a live video of the product before you order, and we will show you the exact piece on WhatsApp. Without an unboxing video, we are unable to process a return or exchange request, so please don’t skip this step.

You can read the full details in our Return, Refund & Exchange Policy.

Shop with confidence at MyBrandLook. Time That Defines You.