Refund and Returns Policy

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Return, Refund & Exchange Policy

Last Updated: September 23, 2026

At MyBrandLook, we take the safety and authenticity of every order seriously. To protect both our customers and our business from product-swapping, damage, or return-related fraud, we follow a strict return and exchange procedure.

Please read the following policy carefully before accepting your delivery.

1. Unboxing Video Is Mandatory

A continuous unboxing video is mandatory for every return or exchange request.

Customer has to contact us just after he/she receives the product in case of Return/Refund.

We strongly request every customer to record a clear, uninterrupted video while opening the delivery parcel in front of the courier delivery person.

The video should clearly show:

  • The parcel before it is opened.
  • The condition of the outer packaging.
  • The shipping label and order details.
  • The complete opening of the parcel.
  • The product immediately after opening.
  • The watch and all items received inside the package.

The unboxing should be recorded in front of the courier delivery person at the time of delivery.

No Unboxing Video = No Return or Exchange

MyBrandLook will not accept or process any return or exchange request without a valid unboxing video recorded in front of the courier delivery person.

This requirement is mandatory and applies to every return or exchange request.

2. Why Is the Unboxing Video Required?

We take this measure to protect both customers and MyBrandLook from fraudulent claims, including situations where the original product may be removed and another item may be placed inside the return parcel.

The unboxing video helps us verify what was actually delivered to the customer and allows us to investigate any genuine issue fairly.

3. Do Not Discard the Packaging

Customers must keep the original packaging, including the box, wrapping, labels, accessories, and other materials received with the order until they are completely satisfied with the product.

If a return or exchange is approved, the product should be returned with the applicable original packaging and accessories.

4. Returns Are Not Accepted for Likes or Dislikes

We do not accept returns or exchanges simply because a customer does not like the product or has changed their mind.

Returns and exchanges are accepted only for genuine issues covered by this policy.

Examples of eligible reasons include:

  • Product received damaged.
  • Product received is different from the product ordered.
  • A verified manufacturing defect.
  • Another genuine issue approved by MyBrandLook.

5. Want to See the Product Before You Order?

If you’d like to check the exact quality, finish, or condition of a product before placing your order, you can request a live video call with us — just message us on WhatsApp: 8860383157 and we’ll show you the actual product live.

⚠️ Please note: Since this option is available, we do not accept returns or exchanges based on personal preference or “I don’t like it” after delivery. If you’re unsure about a product, we strongly recommend requesting a live video first. Returns/refunds are only accepted for genuine damage, defects, or wrong items — and only with the mandatory unboxing video as described above.

6. Damaged Product

If your watch arrives damaged, please make sure the damage is clearly visible in the mandatory unboxing video.

The video should show the condition of the parcel before opening and the condition of the product immediately after opening.

Claims without the required unboxing video may not be accepted.

7. Wrong Product Received

If you receive a product different from the one you ordered, the issue must be clearly shown in the mandatory unboxing video.

After reviewing the video and order details, MyBrandLook will determine the appropriate resolution.

8. Return Shipping Procedure

If your return or exchange request is approved, the customer is responsible for safely packing the product for return shipment.

The watch must be packed securely using appropriate protective packaging, including bubble wrap, so that it is protected from damage during transportation.

The customer must ensure that:

  • The watch is properly protected.
  • All applicable accessories are included.
  • The product is securely packed.
  • The package is properly sealed before handing it to the courier.

MyBrandLook will provide the necessary return-shipping instructions after the return has been approved.

9. Product Must Be Returned Safely

The returned product must reach MyBrandLook in the same condition in which the return was approved.

Customers should take photographs or record a video while packing the product for return as an additional precaution.

If the returned product is found to be damaged, incomplete, swapped, used improperly, or different from the product originally supplied by MyBrandLook, the return or refund may be rejected.

10. Refund or Exchange After Receiving the Product

A refund or exchange will be processed only after the returned product has been received and inspected by MyBrandLook.

Once we receive the returned package, we will verify:

  • The product received.
  • Product condition.
  • Product serial/reference details, where applicable.
  • Accessories and packaging.
  • The reported issue.
  • Whether the returned product matches the product originally dispatched.

After successful verification, MyBrandLook will process the applicable refund or exchange.

11. Product Swapping and Fraudulent Returns

MyBrandLook maintains strict measures against fraudulent returns and product swapping.

If a returned package contains:

  • A different watch or product.
  • A counterfeit or substituted product.
  • Missing components.
  • A damaged product that was not originally sent in that condition.
  • Any other item different from the product dispatched by MyBrandLook.

the return/refund/exchange request may be rejected.

We may also take appropriate action in accordance with applicable law.

12. Final Verification

All return and exchange requests are subject to verification by MyBrandLook.

Providing an unboxing video does not automatically guarantee approval of a return or refund. The video, order details, returned product, and other relevant information may be reviewed before a final decision is made.

13. Important — Please Read Before Accepting Delivery

PLEASE RECORD A CLEAR, CONTINUOUS UNBOXING VIDEO IN FRONT OF THE COURIER DELIVERY PERSON BEFORE DISCARDING ANY PACKAGING.

UNBOXING VIDEO IS MANDATORY FOR ANY RETURN OR EXCHANGE REQUEST.

WITHOUT A VALID UNBOXING VIDEO RECORDED IN FRONT OF THE COURIER DELIVERY PERSON, MYBRANDLOOK WILL NOT ACCEPT OR PROCESS A RETURN OR EXCHANGE REQUEST.

RETURNS ARE NOT ACCEPTED FOR LIKES, DISLIKES, OR CHANGE OF MIND. WE OFFER A FREE LIVE VIDEO PREVIEW BEFORE ORDERING — PLEASE USE IT IF YOU’RE UNSURE.

RETURNS/EXCHANGES ARE CONSIDERED ONLY FOR GENUINE ISSUES SUCH AS DAMAGE, WRONG PRODUCT, OR VERIFIED PRODUCT DEFECTS, SUBJECT TO VERIFICATION.

ANY APPROVED RETURN MUST BE PACKED SAFELY BY THE CUSTOMER USING APPROPRIATE PROTECTIVE PACKAGING SUCH AS BUBBLE WRAP.

REFUND OR EXCHANGE WILL BE PROCESSED ONLY AFTER THE RETURNED PRODUCT IS RECEIVED AND SUCCESSFULLY VERIFIED BY MYBRANDLOOK.

MyBrandLook — Time That Defines You.